This policy explains how SYBNB (“SYBNB”, “we”, “us”) collects, uses, shares and protects your personal information when you use the SYBNB app and website — including travel/stays, the marketplace, and SR, our ride service — as a rider, driver, host, seller or buyer.
Operator: SYBNB, operated by 9375-7649 Québec Inc, 805 boul. Chomedey, bureau 207, Laval, Québec H7V 0B1, Canada. Contact: info@sybnb.app. SYBNB is offered to users in the Syrian Arab Republic.
1. Information we collect
Information you give us
Account: your name, email address, phone number, preferred language, and password (stored only as a secure one-way hash).
Identity verification (drivers, hosts and where required): a photo or scan of your government-issued ID document, and a profile photo. Drivers also provide vehicle details (make, model, plate, colour, build year, registration expiry) and inspection status.
Payments: the payment method you choose and the transaction reference or proof you submit (bank / Sham Cash / local wallet), cash-payment confirmations, and your in-app wallet balance and entries. We do not store full bank-card numbers; card payments, where offered, are handled by the payment provider.
Communications: messages you send through in-app chat, support requests, and safety reports.
Information we collect automatically
Location. With your permission: a rider’s pickup/drop-off location when requesting a ride and the rider’s position during an active trip; a driver’s precise GPS location continuously while they are online/available and during trips (this is what lets us match and dispatch rides and show the car on the map). You can stop location sharing at any time by going offline (drivers) or by not requesting a ride (riders), and through your device settings.
Trip & safety data. Ride details (pickup, stops, drop-off, distance, time, fare, category), route GPS breadcrumbs, trip event logs, and any SOS/incident reports you raise — kept so we can support you, resolve disputes, and investigate safety incidents.
Device & technical. Device model and OS, app version, IP address, push-notification token, and basic diagnostics.
2. How we use your information
To provide the service: create your account, show listings/rides, match riders with drivers, dispatch and track trips, and calculate fares.
To process and reconcile payments, driver earnings and withdrawals, and platform commission.
To verify identity and vehicles, and to keep the platform safe (fraud prevention, incident and SOS response, dispute resolution).
To send you service communications and, with your consent, push notifications (ride offers, driver arriving, receipts).
To comply with legal obligations and enforce our terms.
3. How we share information
Between riders and drivers, for a trip only: a driver sees the rider’s pickup location and the information needed to complete the trip; a rider sees the driver’s name, photo, vehicle details, plate and live location. Each sees only what the trip requires.
Our operators/administrators, to review identity and vehicle documents, approve payments, resolve disputes, and respond to safety incidents.
Service providers who process data on our behalf (e.g. hosting, email delivery, maps, payment reconciliation), under confidentiality obligations and only as needed.
Authorities or third parties when required by law, legal process, or to protect the safety, rights or property of users or the public.
We do not sell your personal information, and we do not use it for third-party advertising.
4. Legal bases & your choices
We process your information to perform our contract with you (providing the service), to meet legal obligations, for our legitimate interests in operating a safe platform, and — for location and notifications — with your consent, which you can withdraw at any time through your device settings.
5. Your rights
Access & correction: view and update your account information in the app.
Deletion: you can delete your account and associated personal data from within the app (Account → Delete account), or by emailing info@sybnb.app. Some records (e.g. completed-transaction and safety records) may be retained where the law requires.
Withdraw consent: turn off location or notifications at any time; note that some features (e.g. driving, or requesting a ride) need location to function.
6. Data retention
We keep personal information for as long as your account is active and as needed to provide the service, then for the period required to meet legal, accounting, tax, safety and dispute-resolution obligations, after which it is deleted or anonymised.
7. Security
We protect your information with access controls, encryption in transit, hashed credentials, and restricted operator access. No system is perfectly secure, but we work to protect your data and to notify you of material incidents where required.
8. Children
SYBNB is not intended for anyone under 18. We do not knowingly collect personal information from children; if you believe a child has provided us data, contact us and we will delete it.
9. International use
SYBNB operates in the Syrian Arab Republic. Where data is processed by service providers located elsewhere, we take steps to ensure it remains protected consistent with this policy.
10. Changes to this policy
We may update this policy; we will post the new version here with a revised “Last updated” date and, for material changes, notify you in the app.